My Cart

Close

Returns

Returns

Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Skincare products, essential oils, perfumes, liquids of any kind, swimwear and undergarments cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kristen@palmbeachathleticwear.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are considered FINAL SALE.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@palmbeachathleticwear.com and send your item to: 4767 PGA Blvd. Palm Beach Gardens Florida US 33418.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please use our RETURN FORM included with your purchase. If a return form was not included with your purchase you may print out our RETURN FORM.  You should mail your product to: 4767 PGA Blvd. Palm Beach Gardens Florida US 33418

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  It is highly recommended to use a trackable shipping method for your protection and peace of mind.

Re-Stocking Fees:

A re-stocking fee may apply on orders of more than 5 items if your return exceeds 45% of the total amount of your original purchase. A 10% re-stocking fee of the total amount and any credit card fees associated with the transaction will be retained and the remaining portion will be refunded to your payment method used at the time of purchase. 

Hello You!

Join our mailing list